You must have a valid ticket to the Breaking Benjamin show on the same day to be admitted as part of any VIP Package. Tickets are sold separately and Breaking Benjamin shall bear no responsibility for fulfilling any VIP Package or refunding any amounts paid for a VIP Package that cannot be fulfilled because you have not purchased a separate ticket to the applicable Breaking Benjamin show.
Purchasers will receive an email from Breaking Benjamin approximately 3-6 days before the performance date with instructions regarding the fulfillment of the VIP Package items and additional details regarding day of show information. You must bring a valid PHOTO ID matching the PURCHASER/ATTENDEE NAME on your order. Those who cannot present a photo ID matching the PURCHASER/ATTENDEE NAME on the order will be not be admitted. There are no exceptions.
All VIP Packages sales are FINAL, NON-REFUNDABLE, NON-TRANSFERABLE AND NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. VIP Packages CANNOT BE EXCHANGED OR RESOLD AND ARE NOT REDEEMABLE FOR CASH. Please check with the venue directly for any age restrictions. Only purchasers of the applicable level of the VIP Package will be allowed into the Meet & Greet. VIP Package purchasers understand that fulfillment activities may be conducted before the applicable show and purchasers may be required to arrive at least 1-3 hours before door time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. At Breaking Benjamin’s discretion, VIP Package merchandise will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP Package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted.
*On stage access varies from show to show based on stage size, logistical constraints, safety, and local laws.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
We use them to compile data regarding user interactions to sell that data to interested parties.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
• Via Email
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We will notify the users via in-site notification
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
500 S. Buena Vista St.
Burbank, California 91521
Last Edited on 2017-02-22